General Terms and Conditions of Umzug-247, the subpages of Umzug-247
(and the representing company/see Legal Notice http://www.Umzug-247.de)
General Terms and Conditions of Umzug-247, the subpages of Umzug-247 (and the representing company/see Legal Notice http://www.Umzug-247.de)
Article 1: Definitions
The following definitions are used in these Terms and Conditions in both the singular and the plural. The following definitions apply to these Terms and Conditions:
Prospect The person or company requesting a quote for one or more categories.
(Online) account or (online) portal The online environment in which the Partner can log in and manage their settings.
Advertising costs All expenses incurred by Umzug-247 that are directly related to quote requests sent to Partners, including the costs of search engines and marketing.
General Terms and Conditions The conditions described in this document.
Partner The provider who receives enquiries for quotes in order to submit an offer for the provision of a service to potential customers (the Prospects).
Trade office The relevant competent trade office.
Settings The data and criteria stored in the account for the provision of the service.
Customer service The support available to the Partner and to customers by e-mail (info@Umzug-247.de) or by telephone at the number given on the website http://www.Umzug-247.de.
Prices The amount due for an accepted quote request.
Duration The term of the applicable contract, also referred to as the contract duration.
Quote request The enquiry made by a Prospect on the Umzug-247 website,
describing the service to be provided. The short form “enquiry” and the term “leads” refer to quote requests as described here.
Agreement Any agreement concluded between Umzug-247 and the Partner during a given period.
Period A specific period used to determine the duration and billing of a contract, lasting one month from the date of determination or one month from the start date, and therefore not coinciding with the calendar month.
Reclaim Cancellation of quote requests, see the conditions in Article 10.
Subscription The Partner’s active account with a subscription in accordance with Article 6.
Working area The area from which the Partner wishes to receive enquiries, based on a radius or a postcode area.
Premium and/or Basic Partner The respective partnership models
Openmarket An enquiry exchange that is freely accessible to every Partner; enquiries must be actively purchased
Discount Premium customers who actively use their subscription (at least 40 enquiries per calendar month) receive a discount of 20 to 25% on moving enquiries purchased in the “Openmarket” area. The discount is shown in the monthly statement
Article 2: Identity of the Operator
2.1 Umzug-247 is one of the trade names of the representing company, see Legal Notice http://www.Umzug-247.de. Further details such as tax number, VAT ID number and the competent local court can also be found in the Legal Notice.
Article 3: Scope of Application
3.1 These General Terms and Conditions apply to all agreements concluded between Umzug-247 and the Partner, regardless of the manner in which they come about.
The applicability of the Partner’s own General Terms and Conditions is expressly rejected.
3.2 These General Terms and Conditions contain the standard conditions that apply when a contract is concluded through use of the Umzug-247 website.
3.2 Before the distance contract is concluded, the Partner will receive the content of the General
Terms and Conditions. If this is not reasonably possible, Umzug-247 will state, before the distance contract is concluded, how the General Terms and Conditions can be viewed at Umzug-247, and that they will be sent to the Partner (electronically) as soon as possible upon request.
3.3 Partners who use the Umzug-247 service hereby confirm that they have read these
General Terms and Conditions and accept their application.
3.4 Umzug-247 reserves the right to amend or supplement these General Terms and Conditions at any time. In the event of material changes, Umzug-247 will notify the Partner at least 30 days before the changes take effect. If the Partner does not agree to the new changes, they may terminate the agreement between the parties in accordance with Article 12 of these General Terms and Conditions until the changes take effect.
Article 4: Provision of Services
4.1 Umzug-247 provides an intermediary service through which specialists (the Partners) receive enquiries from individuals and companies (the Prospects). The Umzug-247 service allows Partners to get in touch with potential customers and gives Prospects the opportunity to request/receive quotes from one or more companies.
4.2 Umzug-247 merely provides Partners with quote requests and does not guarantee any resulting sales.
4.3 To use the services of Umzug-247, the Partner is obliged to comply with at least the following provisions:
● Registration with the trade office as a moving company, together with the associated
transport insurance or EU licence as required by law.
● Possession of the necessary qualifications and knowledge for the services offered by the Partner, so as to be able and entitled to provide these services.
● Performance of the work agreed in the quote and invoicing.
4.4 Failure to comply with the provisions set out in Article 4.3 may lead to the immediate suspension or termination of the Partner’s subscription, with no refund of amounts already paid to Umzug-247.
Article 5: Quote Requests & Partnership Model
5.1 Umzug-247 forwards quote requests (from Prospects) to Partners based on the criteria set in the Partner’s account (hereinafter “Settings”), such as categories and working area and any maximum limits.
5.2 The Partner’s settings can be viewed and managed by the Partner in their online account. Umzug-247 can also assist with setting up the account (via customer service).
5.3 The Partner accepts that the supply of quote requests by Umzug-247 varies and that the supply of quote requests is not guaranteed.
5.4 Umzug-247 ensures that sufficient information is provided so that the Partner can contact the Prospect. If this is not the case, the quote request is subject to a reclaim (see also Article 10).
5.5 Umzug-247 guarantees a maximum number of Partners who receive the details of a quote request. This varies by category but does not exceed six (6) Partners. The maximum number is set on the basis of various factors such as demand, supply, season or other relevant factors. Umzug-247 reserves the right to change the maximum number of Partners at any time without informing the Partners, with the aim of reacting quickly to market changes and thus maintaining an optimal balance between the needs of the Partners and Umzug-247.
5.6 If the area chosen by the Partner is full, the Partner will be placed on a waiting list for it. As soon as the area becomes available again, the Partner will receive an e-mail notification.
5.7 To make optimal use of quote requests, Umzug-247 recommends that the Partner:
● contacts the Prospect within one (1) working day.
● makes at least two (2) further attempts to make contact, either by telephone or by e-mail, if no contact is established.
● in the case of a complex job, arranges an on-site viewing of the project within five (5) days at the latest.
● discusses the job details by telephone (or by e-mail) if it is a simple job.
● after a viewing or a telephone call, prepares a competitive estimate and sends it to the Prospect free of charge by e-mail or post.
● calls the Prospect after submitting the quote to make sure that everything has been received properly. After five (5) days, the Partner contacts the
Prospect again to ask whether they have already decided on one of the quotes.
● keeps to the arrangements made and deadlines set in the quote.
● adheres to the standards that apply to the profession.
● delivers services of such quality that they meet the reasonable expectations of the
Prospect.
● provides the Prospect with appropriate aftercare.
5.8. Umzug-247 receives enquiries in writing by e-mail, via the enquiry form on the main site and subpages, or by telephone via the hotline.
5.9. Partners are divided into Premium Partners or Basic Partners as they wish.
5.9.1 Premium Partners receive enquiries directly by e-mail (according to their criteria) and the enquiries are visible in the partner portal. Premium Partners can also actively purchase enquiries in the “Openmarket” area. No monthly subscription fees.
5.9.2 Basic Partners can only purchase enquiries in the “Openmarket” area, visible in the partner portal. No monthly subscription fees.
Article 6: Subscription
6.1 Umzug-247
6.1.1 At Umzug-247, written enquiries are forwarded directly to Partners with the contact details after a validation process (telephone number and/or e-mail address).
The Partner can respond directly to the quote request.
6.1.2. At Umzug-247, telephone enquiries are recorded with all relevant details and forwarded to the Partners.
6.1.3 Umzug-247 gives Premium Partners the option to set a maximum limit for enquiries. The maximum limit can be changed at will in the portal.
6.2. Changing the subscription
6.2.1. The Partner can make changes in the online account, or by contacting customer service by telephone, opening a ticket in the partner portal or sending an e-mail to info@Umzug-247.de. The most reliable and fastest way to communicate is to open a ticket in the partner portal.
6.2.2 Umzug-247 will process all changes within a reasonable processing time after receipt. Changes made via the online account take effect immediately.
6.2.3 Umzug-247 is entitled to refuse material changes to the Partner’s subscription.
6.2.4 The Umzug-247 Partner with a subscription is entitled to increase or decrease the maximum number of quote requests to be received at any time.
6.3. Refusal of the partnership
6.3.1 Umzug-247 reserves the right to refuse a Partner’s registration
Article 7: Prices
7.1 Umzug-247.de & the subpages of Umzug-247.de operate flexible pricing systems starting from a fixed amount (visible on the partner platform or main platform). The prices are determined by a fixed algorithm and depend on various factors such as: extensive and complete details, whether the enquiry is received by telephone or in writing via the enquiry form, moving destination, and scope/volume of the move (m3). Prices may vary according to further parameters; this is done under the express reservation of Umzug-247.de’s right to adjust the price per quote request in real time, with the aim of achieving an optimal balance between the needs of the Partner and Umzug-247.de.
7.2 The Umzug-247 Partner automatically agrees to the rates per quote request applicable at that time.
7.3 Umzug-247 is entitled to adjust the subscription prices or its price structure at any time. In the event of such changes, the Partner will receive a corresponding notification by e-mail at least ten (10) days before they are implemented. The foregoing does not apply to prices per quote request. Prices may be changed by Umzug-247 at any time and without prior notice, unless it is expressly agreed in writing that the prices per quote request apply for a specific period.
7.4 Umzug-247 has no entitlement to a commission on amounts paid by Prospects to Partners for services provided by Partners.
7.5 All prices stated in the account are in EUR (euros) or CHF (Swiss francs) (depending on the Partner’s registered office) and exclusive of government taxes and levies, unless expressly stated otherwise in writing.
7.6. Partners do not incur monthly subscription costs, but pay only for enquiries that are purchased or allocated
Article 8: Invoicing and Payment
8.1 The Partner agrees to pay by direct debit or credit card. In the case of direct debit, the amount due is debited automatically within up to fourteen (14) days of the invoice date.
8.2. Umzug-247 is entitled to charge the Partner the fees for a returned direct debit. If the invoice could not be collected by direct debit, the Partner is obliged to pay the invoice within seven (7) days, plus the returned direct debit fees incurred.
8.2 In the first week of the month, the Partner of Umzug-247.de receives an invoice for the quote requests received in the previous month. In the online account and on the invoice, the Partner can see the number of enquiries received and the approved cancellations.
8.3 Objections to the invoice must be notified in writing, by e-mail, no later than seven (7) days after the invoice date. Any corrections will be offset against the invoice for the current month. Objections can be sent to info@Umzug-247.de.
8.4 If the Partner fails to meet the payment deadline, they will be sent a payment reminder. If the Partner does not comply with this reminder, the case will be handed over to debt collection and the account will be blocked.
Article 9: Information Provided
9.1 The Partner is responsible for the information they provide to Umzug-247 about their company. Umzug-247 accepts no liability for any misunderstandings or incorrect information.
The Partner is also responsible for keeping the company information up to date.
9.2 The Partner is obliged to provide Umzug-247 with a valid and working e-mail address. Quote requests are sent to this e-mail address. Umzug-247 accepts no liability for quote requests that are not received. The Partner agrees to pay for all (unlocked) quote requests sent to the e-mail address provided by the Partner.
9.3 Under the trade regulations (Gewerbeordnung), the Partner is obliged to register with the trade office of the competent municipality.
9.4 It is the Partner’s responsibility to prove the accuracy and validity of their certifications and to keep them up to date. Prospects are advised to carry out the necessary checks and controls themselves before choosing a Partner. Umzug-247 is not liable for damages, losses, costs or claims arising from the acts, omissions or false certifications of the Partner on our platform. Prospects are responsible for taking the necessary precautions and making well-informed decisions when selecting and engaging a Partner.
9.5 Umzug-247 does not tolerate any form of identity fraud. This includes the use of false identities, the forging of documents or the deliberate deception of other Partners and/or Prospects. If identity fraud is suspected, Umzug-247 reserves the right to take appropriate measures, such as requesting additional documents for verification.
9.6 Umzug-247 reserves the right to remove Partners from the platform if they have submitted false or fraudulent certifications. We value feedback from Prospects in order to ensure the reliability and quality of our Partners.
Article 10: Reclaims of Quote Requests
10.1 To submit a reclaim for an enquiry, the Partner must submit a reclaim request via the online account within seven (7) calendar days of receiving the quote request.
Umzug-247 reviews the complaint on the basis of Article 10.2 in order to decide whether to accept it. Monthly reviews are carried out to determine whether the claim qualifies for a credit. The conditions set out in Article 10.4 of these General Terms and Conditions apply. Detailed information is shown on the invoice.
10.2 Reclaims of quote requests are duly recognised under the following circumstances:
10.2.1 Telephone switched off / customer unreachable
The Partner called the customer at least three times on different days, and the telephone was switched off on all three days.
10.2.2 Customer does not answer the telephone / customer not reached within 7 days
The Partner tried by telephone with a visible number, but the customer does not answer the telephone.
10.2.3 Customer does not reply to e-mail(s) / WhatsApp messages / contact not established
The Partner tried by e-mail, and the customer did not reply to the e-mail
10.2.4 Identical or duplicate quote request
This quote request was already received via our platform within the last 30 days; either the telephone number or the e-mail address must be identical. A matching name is not sufficient.
10.2.5 Invalid contact details
The quote request contains an invalid telephone number and e-mail address. Despite our validation/verification when accepting enquiries from customers, the customer may have deactivated the telephone number and/or e-mail address afterwards.
10.2.6 Wrong category type & wrong filter
– The quote request received does not match the category settings you selected
– At the time the enquiry was received, the quote request did not meet the filter criteria currently selected
10.2.7 Unreasonable project date
The requested completion date is either too close (within 3 working days) or too far away (more than 12 months)
10.2.8 Project already completed
Despite contact being made within 24 hours, the quote request had already been completed.
10.2.9 Outside the designated working area
The quote request received does not match the selected area settings.
10.3 The Partner must reclaim the enquiry within seven (7) days and, if possible, within the month in question. If Umzug-247 receives reclaims of quote requests from the previous month, these will, provided they are accepted, be offset against the invoice for the current month.
10.4 In the event of an accepted reclaim, Umzug-247 will endeavour to send a new quote request in order to ensure that the maximum limit set by the customer is observed.
Reclaims, whether accepted or rejected, are calculated at the end of each month in order to ensure a comprehensive review and adjustment of the total quote requests provided.
General Terms and Conditions of Umzug-247, the subpages of Umzug-247 (and the representing company/see Legal Notice http://www.Umzug-247.de)
10.5 Umzug-247 will credit the quotes used up to a maximum amount, which is set at the sole discretion of Umzug-247 on the basis of various factors such as demand, supply, season or other relevant parameters.
10.6 Partners cannot submit reclaims after a subscription has ended.
Article 11: Pausing the Subscription & Daily Limit for Enquiries
11.1 The Premium Partner has the option of pausing their account on Umzug-247. Each Premium Partner receives 5 days per month. Partial or almost finished months also count as a full month, and the Partner is entitled to 5 days. Umzug-247 wants to offer customers several price comparisons and therefore needs the reliability and commitment of the Partners. The contract partners/moving companies should be active Partners.
Example: the Premium Partner activated their account on 28.10.25. Even though the Partner received enquiries for only four (4) days, they can pause their account in the following month, i.e. in November 2025, from 01.11.2025 to 30.11.2025, for a total of five (5) days. For the month of November 2025, the customer has a further five (5) days available. If they have not paused their account from 28.10.2025 to 30.11.2025, the Partner will have ten (10) days available from 01.12.2025. The pause days can be carried over to the following financial year, but the annual limit is always a total of 60 days per year. This means that if the Premium Partner registered on 05.01.2025 and has not paused their subscription by 31.12.2025, 60 days will be credited to them on 01.01.26. If the Premium Partner does not pause their subscription by 31.01.26, they will have (60) pause days available on 01.02.26.
11.2. The account can be paused via the online account. If you need help with this, you are welcome to send an e-mail to info@Umzug-247.de or open a ticket in the partner portal.
11.3. Each Premium Partner can set the number of daily enquiries in the partner portal; here they can choose either up to five (5) enquiries or from (5) enquiries
Article 12: Contract Duration and Termination
12.1 Agreements may be concluded orally, in writing, by telephone, electronically or in another manner at the discretion of the parties. Umzug-247 decides at its own discretion which type of agreement it accepts and which it does not. The agreement between the parties is binding regardless of the manner in which it came about.
12.2 The Umzug-247 subscription has no fixed contract term and is valid for an indefinite period. The Umzug-247 Partner may cancel the subscription with a notice period of thirty (30) days. Example: the Partner sends written notice of cancellation on 28.10.2025, so the Partner will no longer receive enquiries from 27.11.2025. Any remaining pause days lapse entirely and cannot be offset against the monthly costs incurred or against outstanding or reminded claims.
12.3 Termination must be made in writing and by e-mail to info@Umzug-247.de; subpages or e-mails to third parties are not valid. Section 12.4 applies to receipt.
12.4 Every termination must be confirmed in writing by Umzug-247 via the e-mail address info@Umzug-247.de; a confirmation from e-mails of the subpages or by third parties is not valid.
12.5 Umzug-247 is obliged to respond to and process the termination request within 14 days. For this purpose, neither the receipt nor the time of confirmation under 12.4 applies, but rather the sending date of the e-mail under section 12.3
12.6 Umzug-247 does not have to guarantee receipt of an e-mail; the confirmation under section 12.4 applies here.
12.7 Every Partner acknowledges that at the time the subscription ends, all outstanding amounts remain due and payable to Umzug-247.
12.8 Umzug-247 has the right to exclude a company from participation at any time, without prior notice and without giving reasons.
12.9 Umzug-247 is entitled to deactivate an account without giving reasons
Article 13: Liability
13.1 The Partner will keep informed of changes to the General Terms and Conditions by consulting them regularly.
13.2 Umzug-247 is never liable for claims relating to a dispute between a Prospect and a Partner in connection with a contract between a Partner and a Prospect or the provision of a service to a Prospect. The Partner undertakes to indemnify Umzug-247 in the event of a legal dispute between the Prospect and the Partner concerning the non-fulfilment of an obligation of the Partner towards the Prospect.
13.3 Umzug-247 remains unaffected by the contracts concluded between Partners and Prospects, regardless of whether they were concluded via the Umzug-247 website or not. Umzug-247 offers no guarantee with regard to: the extent of the Prospects’ interest, the willingness to carry out a job, the creditworthiness or ability of the Prospects to pay the Partners, the accuracy of the information offered by the Prospects, or the conclusion of an actual agreement on the provision of services between the Partner and the Prospect.
13.4 Umzug-247 is in no case liable for the damage suffered by the participant in connection with the contract concluded with Umzug-247, however it may be described.
13.5 Umzug-247 may take the platform out of operation (temporarily) or restrict its use if this is necessary or desirable, for example, for maintenance or modification of the platform, without this giving rise to any claim for damages against Umzug-247. Umzug-247 is not obliged to inform the Partners of this (in advance or otherwise).
Article 14: Property Rights
14.1 The name, trademarks and logos of Umzug-247 and (the content of) the websites published by Umzug-247 are the property of Umzug-247 and may not be used or reproduced in any way without the prior written consent of Umzug-247.
The Partner agrees that the data they transmit to Umzug-247, with the exception of the Partner’s names, trademarks and logos, becomes the exclusive property of Umzug-247. Umzug-247 may publish this data in whole or in part on the websites published by Umzug-247 or in marketing materials without owing the Partner any remuneration for it.
The Partner authorises Umzug-247 to publish the following via an online or offline medium: their name and company name, their profile on Umzug-247, their qualifications and their membership of associations or federations, their logos and trademarks, their comments and reviews on the services of Umzug-247, comments, reviews, photos and satisfaction ratings from Prospects, as well as photos that the Partner provides to Umzug-247 in order to promote the Partner’s services or those of Umzug-247.
The Partner warrants that they own all rights to the content provided to Umzug-247 and that this content does not infringe any intellectual property rights of third parties. Umzug-247 is entitled to reject or remove at any time content that is suspected of violating editorial regulations or infringing the intellectual property rights of third parties.
14.2 As part of a survey, Umzug-247 may ask Prospects for comments, reviews, photos and satisfaction ratings regarding the services provided by the Partners. For this purpose, the Partner accepts that Umzug-247 will contact the Partner’s customers.
The Partner accepts that all information that Umzug-247 receives in this way becomes the exclusive property of Umzug-247 and may be published in whole or in part on the websites published by Umzug-247 or in marketing materials, without the Partner receiving any remuneration for it.
The Partner accepts that Prospects may submit comments and reviews on the services provided. Umzug-247 cannot in any way be held liable for comments, reviews, photos and satisfaction ratings from Prospects that are published on websites published by Umzug-247.
In addition, the Partner acknowledges that they may not reproduce, publish, use or advertise with this information without the prior written consent of Umzug-247. Any unauthorised use of the above information may result in legal action, the termination of the Partner’s subscription to Umzug-247 and the dissolution of the corresponding agreement.
Article 15: Indemnification
15.1 The Partner indemnifies Umzug-247, including the shareholders, directors, partners, employees, legal successors and authorised representatives of Umzug-247 (the indemnified parties), against all third-party claims that are in any way directly or indirectly connected with the Partner’s work for the Prospects or their relatives.
General Terms and Conditions of Umzug-247, the subpages of Umzug-247 (and the representing company/see Legal Notice http://www.Umzug-247.de)
07.05.2026
Article 16: Data Protection
16.1 The Partner must comply with the rules of the General Data Protection Regulation (GDPR). The quote requests that the Partner receives from Umzug-247 must not be passed on to third parties and may only be used for the purpose for which the personal data was provided, i.e. for preparing a quote.
16.2 The passing on of quote requests by the Partner to third parties, whether free of charge or for payment, or to other service providers or subcontractors, is strictly prohibited. Should Umzug-247 discover this, the Partner’s subscription will be terminated and a fine of 5,000.00 euros will be imposed for the forwarding and dissemination of personal details or contact details.
16.3 Umzug-247 and the subpages of Umzug-247 are entitled to send test enquiries for quality purposes; test enquiries will not be invoiced to the Partner.
Article 17: Partial Invalidity
17.1 Should one or more provisions of these General Terms and Conditions or a part of the underlying agreement be void or annulled, the content of the remaining provisions of these General Terms and Conditions shall remain unaffected, and the underlying agreement shall remain intact.
17.2 The following articles remain applicable as post-contractual clauses if the contract has been terminated, regardless of the manner: 8.1 – 8.4, 10.5, 13.2 – 16.2, 19.1 – 19.2.
Article 18: Applicable Law
18.1 All disputes arising from or in connection with an agreement between Umzug-247 and the Partner will be decided exclusively by the competent court in Germany, unless Umzug-247 prefers to submit the dispute to the competent court of the Partner’s place of residence.
18.2 These General Terms and Conditions are governed by German law
As of 05.01.2026
